Lightspeed Systems provides hosted services including mobile device management, web filtering, app analytics, and classroom management for schools.
Lightspeed Systems services are available at least 99.5% of the time. The servers are continuously monitored for performance and availability.
Average monthly uptime (2021): 99.9%
Average monthly uptime (2020): 99.9%
Average monthly uptime (2019): 99.9%
Average monthly uptime (2018): 99.97%
Average monthly uptime (2017): 100%
The system has several layers of backups in place. We utilize several data protection strategies including ongoing backups and fully redundant replicas of master databases spread out across several data centers in multiple locations. Lightspeed Systems is self-certified with Privacy Shield (http://privacyshield.gov) for data protection and privacy.
Lightspeed Systems software has been architected to protect against single points of failure. Application stacks are distributed across multiple physical locations including Amazon cloud services. These are geographically separated and use multiple Internet providers. We utilize geographically distributed dynamic DNS with very short TTLs to route users to the closest application stack. If a stack stops responding it is automatically pulled from the DNS distribution and users are rerouted.
Updates are typically performed during non-peak hours and new features are normally released on Friday nights.
Users are advised of coming changes beforehand and given information for using new features via e-mail, announcements and other documentation.
Technical Support is available 24/7/365 as follows;
Support contacts and resources are as follows
EMEIA: 01277 240 640
APAC: +61 2 8310 8686
Reimagine the inspired and interactive classroom for remote, hybrid, and in-person learning. Lightspeed Classroom Management™ gives teachers real-time visibility and control of their students’ digital workspaces and online activity.
Ensure scalable & efficient learning device management. The Lightspeed Mobile Device Management™ system ensures safe and secure management of student learning resources with real-time visibility and reporting essential for effective distance learning.
Prevent suicides, cyberbullying, and schoolviolence. Lightspeed Alert™ supports district administrators and selected personnel with advanced AI to detect and report potential threats before it’s too late.
Protect students from harmful online content. Lightspeed Filter™ is the best-in-class solution that acts as a solid barrier to inappropriate or illicit online content to ensure students’ online safety 24/7.
Gain complete visibility into students’ online learning. Lightspeed Analytics™ gives districts robust data on the effectiveness of any tools they implement so they can take a strategic approach to their technology stack and streamline reporting.